FAQ'S
If you wish to place an order on our site www.unclerx.com, you need to register here and then choose the medicine you wish to purchase. Once you have selected the medicine, you are required to pay for it and confirm your order.
After placing the order for a medicine, you can track its status. We have a team of dedicated professionals who will assist all our customers to become aware of their current order status. They will also aid you in knowing when you will be receiving your order.
If you want to cancel your placed order then you need to contact our customer support team. They will aid you to cancel the order. However you must reach out to the team within 24 hours after placing the order. If you contact them after 24 hours of placing the order, you will not be able to cancel it. You can e-mail them or call them for cancelling the order.
All payments must be made online through our site. No order will be placed over the phone. We accept Visa, MasterCard, American Express card.
We do not have any hidden charges on medicines that are ordered from our online pharmacy. We offer total transparency to each and every customer all time during payments.
On weekdays the order is approved within 1-2 hours but on a weekend it will be done within 3 hours.
For ensuring that the opted treatment is safe for you, you need to fill up a questionnaire each time you re-order. Check out the different process present on our site to make it quicker. If you have been approved previously for some treatments, then they will remain pre-approved by a doctor. You will be able to quickly re-order them and fill up a shorter version of the general questionnaire.
Online pharmacies usually get hold of medicines within 24 hours and frequently within some hours. But some medicines can be hard to obtain, mostly if they are short in supply worldwide. If any other pharmacy is having your medicine in stock, we transfer your prescription there. Call us and confirm if we are having your required medicine or not.
We have a free standard delivery service. Thus you will receive your order within the estimated time without paying any delivery charge. If you want to receive the order soon, then opt for next day delivery service. This service will be chargeable and you can it check it at our site.
If you are not available at home during the delivery of the medicine then it will be left in your mailbox. If the ordered parcel is too big in size to fir in your mailbox, then our delivery executive will leave a note at your home and ask you to collect it from the nearby office as early as possible.
There are some medicines that need prescription while some do not. So if you place an order of any non-prescription medicine you will not need to provide a prescription. But in case of a prescription medicine, you need to submit a prescription when you place an order. Contact your doctor to get hold of a prescription for your medicine.
We are known for selling medicines that FDA approved and hence genuine. All our medicines are from reliable pharmaceutical companies. The quality of our medicines is guaranteed by us and we assure you that you do not need to worry about any side effect until you follow every precaution.
If you are having any query other than these mentioned above, contact us whenever you want on our customer support that is available 24 hours and we will be there to resolve your query.